Originally broadcast on CHED radio - Date unknown

In my capacity as program director for a private radio station I have occasion to make changes in the stations policy from time to time. If I make a change that gains wide approval from the listeners, I hear nothing from them. If I do something to gain their disapproval, the phone comes right off the hook and the mail flows in. I have often wondered why the human race is so slow to express approval and so reluctant to say thank you. Isn’t it true though? If we like an article in the paper we read it and forget it. If we dislike it, we write the editor. If a waiter or a clerk gives us a good service, we except it. If the service is poor we complain to the manager. If the repairs on our car are well done and satisfactory we are happy but silent. If we have a complaint we are fast to see the service manager. If we like the music a radio station is playing, all is well and good, we say nothing. If we don't like it, we write or phone the Program Director. Any person who provides a service knows of what I speak. Most folks honestly attempt to do their best. One in a million will say thank you for a job well done. Why then are we also anxious to complain when something doesn't satisfy. What a wonderful world it would be if we all learn to express our gratitude as loudly as we express our displeasure.